Shipping policy

Shipping Policy
Thank you for shopping with Ophsé! We are committed to ensuring your order is processed and delivered to you as smoothly and efficiently as possible. Please read our shipping policy carefully.

Processing Time:

    • Orders are typically processed within 1-2 business days (Monday - Friday, excluding holidays) after payment confirmation.
  • During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.
  • You will receive a notification email with tracking information once your order has shipped.

Shipping Methods & Delivery Times:
We offer the following shipping methods (please note that delivery times are estimates and may vary depending on the destination, carrier, and unforeseen circumstances):

  • Standard Shipping: Estimated delivery within 3-7 business days after shipment.
  • Express Shipping: Estimated delivery within 1-3 business days after shipment.

Specific carriers and their estimated delivery times may be displayed at checkout.

Shipping Costs:
Shipping costs are calculated based on the weight of your order and the destination. You can view the exact shipping costs at checkout before completing your purchase.

  • We may offer free standard shipping on orders over a certain amount. Please check our website for current promotions.

Shipping Destinations:
We currently ship to the following locations:

  • Netherlands

Please note that some restrictions may apply to certain locations.

Order Tracking:
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website where you can track the progress of your delivery.

Shipping Address:

  • Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
  • If you need to make changes to your shipping address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.

Lost or Damaged Packages:

  • Ophsé is not responsible for packages that are lost or damaged in transit. However, if your package is lost or arrives damaged, please contact us immediately at [Your Customer Service Email Address] with your order number and any relevant details or photos. We will work with the shipping carrier to initiate a claim and find a suitable solution.

Customs, Duties, and Taxes:

  • For international orders, please be aware that your order may be subject to import duties, taxes, and other fees levied by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
  • Please check with your local customs office for information on applicable duties and taxes.

Contact Us:
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at:
Ophsé
info@ophse.nl

We appreciate your business!