Frequently asked questions

How do I place an order on your website?

To place an order on the website you only have to add the items you want to the shopping cart and continue to checkout. You will have to enter information about delivery and payment before the purchase can be finalized.

 

What are the options for shipping?

At this moment we only offer standard shipping. The speed of the delivery can depend on your location. For more information see our shipping policy or contact us at info@ophse.nl.

 

Where can I find information about my order?

All information about your order can be found in your account, or contact us at info@ophse.nl.

What can I do if the packaging of my product is damaged at time of delivery?

Firstly, always inspect the product for damages. Please make a video of the unboxing if possible. Then contact us as soon as possible via info@ophse.nl.

 

What can I do if my product is damaged at time of delivery?

If possible, please make sure you have a video or photo of the product at the moment of unboxing. Then contact us as soon as possible via info@ophse.nl.

Can I cancel an order?

It is possible to cancel an order before it has been shipped out. To cancel, contact us at info@ophse.nl.

 

How long after my purchase can I return my order?

We offer a standard term of 14 days after purchase to return or exchange products. For more information check our refund policy or contact us at info@ophse.nl.

 

How do I return a product?

There are two options for returning a product. The first option is through your account. Log in via the website or click on the button in the confirmation email. Choose the "request return" option to submit a return request. The second option is to send an email to info@ophse.nl.

 

Will I be refunded after returning a product?

If an order has been returned within 14 days and according to the conditions the full price of purchase will be refunded. Check our refund policy for more the terms or contact us at info@ophse.nl.

 

Can I exchange an unwanted product for a different product or a different size?

The fastest way to exchange a product is to return the unwanted product and, when the return has been accepted, make a separate purchase for the new item. Check the refund policy for more information and terms, or contact us at info@ophse.nl.

How do I make an account on your website?

An account can be made in several ways. When you place an order, at checkout there will be an option to log in with the link near the 'contact' field. Alternatively it is possible to log in via the button in the top right corner (desktop website) or at the bottom of the drop down menu (mobile website).

 

Where can I find the terms of service?

The term of service can be found here.

Who or what is Ophsé?

Ophsé is a clothing brand founded by two friends. See the complete story here.

 

Is Ophsé an eco-friendly brand?

Eco-friendliness and sustainability are very important to us. Our primary aim is to improvve the sustainability and reduce the carbon footprint for Ophsé. We are already working on this by limiting our stock to what we need to limit waste. Furthermore, we prefer to work with suppliers that use eco-friendly materials.

Long term we want to switch to eco-friendly packaging materials and expand our network of eco-friendly suppliers. Finally, we want to open up a marketplace for customers to share or resell used clothes from Ophsé to other parents.

See the complete story here.

 

How can I contact Ophsé?

You can reach us by leaving a message on the contact page or by sending an email to info@ophse.nl. We are also on Facebook en Instagram.